Your Vacation

CHECK IN FOR KEYED PROPERTIES

Vacationers will be able to check in at or after 4:00pm on their arrival day. We ask that vacationers do not go to the rental property until the keys have been picked up at our rental office at 88 North Causeway Road, Pawleys Island, SC 29585, as this may delay the check in time. All rentals change on Saturday unless otherwise specified on the property information page. If vacationers arrive after office hours, the Check In packet will be available at our office on the front porch wire rack if the property is keyed. If the property is keyless, the check in packet will be inside the property.

CHECK IN FOR KEYLESS ENTRY PROPERTIES

Vacationers will be able to check in at or after 4:00pm on their arrival day. Vacationers will be emailed 48 hours in advance of check in with their keyless entry code and instructions for check in. We ask that vacationers do not go to the rental property until the check in time of 4:00pm as this may delay the check in time. The keyless entry code will not be activated until 4:00pm on the day of check in. All rentals change on Saturday unless otherwise specified on the property information page.

CHECK OUT INFORMATION

The check out time is 10:00am on the day of departure. We do not offer late checkout. For Keyed Properties, vacationers will secure the property by ensuring that all doors are locked and keys are returned to our rental office. If a vacationer checks out either before or after our office is open, there is a drop box in our office front door to put keys in. We ask that keys are not left at the rental property for security purposes. For Keyless Entry Properties, vacationers will secure the property by locking all doors and using the exit code on all keyless entry doors. On the departure day, vacationers are asked to put all trash in the trash receptacles and put all dirty dishes in the dishwasher and start the dishwasher. If linens/towels were rented, vacationers are asked to strip all beds and put all linens and towels (used and clean) in the linen bag(s) provided and leave the bag(s) on the road facing porch upon departure. Leaving all blankets, pillows/pillow shams, mattress covers, and comforters on the beds.

BOOKING PROCEDURES

Reservations can be booked either online or by contacting one of our Rental Reservationists at 843-237-2000. To confirm a booked reservation, the signed rental contract and the initial deposit (approximately 50% of the total cost) will be completed. If a vacationer selects Trip Insurance, the premium must be paid in full at the time of selection, otherwise the charge will automatically be removed and the reservation will not have Trip Insurance coverage. 

Bookings made through our office require the signed rental contract and the initial payment within 5 days of booking, unless the date of arrival is near or under 30 days. In this case, the payment due dates may vary. Bookings created online, require the initial payment paid at time of booking and the signed rental contract is due within 5 days from the booking date. All reservations booked 30 days or less to the arrival date, require payment in full at time of booking and the rental contract signed and returned within 5 days of booking.

LINEN/TOWEL SERVICE

Our properties do not provide linens or towels unless specified in the property description. We offer two Linen/Towel package options for you to rent during your stay. The Linen Package includes linens for all beds and towels for the capacity of the property. We also have the premium Island Club Package which includes the linens for all beds, all beds are made, and towels for the capacity of the property and a gift bag. Please note that either linen package order needs to be ordered and paid in full no less than 7 days to the arrival date.

DAMAGE WAIVER FEE OR SECURITY DEPOSITS

All reservations include a Damage Waiver Fee unless the reservation is charged a Security Deposit. There are specific properties that charge security deposits per the owner`s request. Any property that charges a security deposit will have it reflected in the property description and/or reflected in the charges once booked. All other properties are charged the Damage Waiver Fee which is non-refundable and covers any reported accidental damage to the property up to $1000. These types of situations must be reported during the time of stay before departure and are reviewed on a case-by-case basis. Any unreported damage that is observed after the vacationer departs becomes the responsibility of the vacationer to cover any and all charges.

Security Deposits are refundable within 30 days from the departure date. If damages are found during the inspection upon departure, the cost of damages will be deducted from the security deposit prior to issuing a refund. If the cost of damages is above and beyond the amount collected for the security deposit, the vacationer is responsible to cover the additional damage costs.

TRIP INSURANCE

In partnership with RedSky Travel Insurance, we offer trip insurance coverage for your reservation. This coverage is a peace of mind that in case an unforeseen covered emergency should occur, your funds on deposit will be insured. Below is a list of some of the covered reasons that you may need trip insurance:
Trip Cancellation & Interruption Coverage*
- Sickness, injury or death to you, a family member or traveling companion
- Uninhabitability of the destination vacation property caused by a natural disaster
- Uninhabitability of your primary residence caused by a natural disaster
- Mandatory evacuation due to a named hurricane or other natural disaster
- Road Closure causing a delay in reaching your destination for at least 6 hours
- Military leave revocation or reassignment
Additional Benefits (Incurred during your stay only - expenses incurred after departure are not covered)
- Travel assistance services (24/7/365)
- Emergency accident & sickness medical benefits (per person, primary)
- Rental Car damage
- Lost, stolen, damaged, or destroyed baggage
Trip Insurance Purchase Rules (Coverage begins at midnight, the day that the premium is paid in full)
- Trip Insurance Premium must be paid in full at the time of purchase
- Can by purchase up to 30 days prior to the arrival date
- If booking less than 30 days prior to arrival, trip insurance can be added; however, must be added and paid in full at the time of booking

*For more detailed information and/or other covered reasons or claims questions, please contact RedSky Travel Insurance at 866-889-7409. You can also contact our office at 843-237-2000 and one of our Rental Reservationists will be happy to assist you.

Trip Insurance is not included in your reservation until you Opt-In and make the premium payment. Trip Insurance can be added when the initial payment is paid or anytime up until 30 days prior to the arrival date. (Please Note: Trip Insurance cannot be added to a reservation and activate coverage until the full initial payment and trip insurance premium is paid in full. The trip insurance premium is non-refundable.) We strongly recommend purchasing trip insurance when planning you vacation. NO REFUNDS WILL BE ISSUED BY THE PROPERTY OWNER OR PAWLEYS ISLAND REALTY. 

DOG FRIENDLY PROPERTY POLICIES

Dogs are not allowed in and/or on any property unless noted in the accommodations. We have many dog friendly properties (dogs only, no cats or other animals allowed) available and these are the only properties where dogs are allowed. Vacationers that reserve a dog friendly property agree to adhere to the dog policies set forth by the owner, Pawleys Island Realty, the Town of Pawleys Island and Georgetown County. Dog friendly properties will be charged a dog fee which the charge is added in the reservation. The dog fee charge varies with each dog friendly property and is charged by the owner to allow vacationers to bring their dog to the property. The Damage Waiver Fee and Dog Fee does not cover any damages cause by a dog. Vacationers accept full responsibility and agree to replace or pay for any loss, breakage or damage caused by their dog.

Important Note: Any dog determined to be in or on a non-dog friendly property is considered a violation of the Dog Friendly Property Policies. Pawleys Island Realty reserves the right to terminate the rental contract immediately, resulting in eviction without any refund and charge a $150 fee to cover additional cleaning.

OCCUPANY REQUIREMENTS

Properties are for family vacations only and any house parties, weddings, or overcrowding events are strictly prohibited in and/or on the premises. The number of occupants per property is noted on the property page known as the "Sleeps" number. This number cannot be exceeded at any time during the vacationers stay. Any violations of the occupancy requirements will result in immediate termination of the rental contract resulting in eviction and no refund will be provided.

The individual that reserves the property is considered the responsible party for the renting of the property. The booking individual must be 25 years or older, no exceptions.

CANCELLING RESERVATIONS

Vacationers that need to cancel a reservation will need to adhere to the Vacationer Cancellation Policy which is detailed in the Rental Contract. Pawleys Island Realty will attempt to assist in re-renting a cancelled property. Refunds of the monies on deposit, less any and all non-refundable fees, are issued only if the property re-rents for the same term of the vacationers reservation.

The cancellation policy has specific requirements pertaining to whether the guest has or has not paid the reservation in full. Guests are required to contact our office at 843-237-2000 and speak with one of our Rental Reservationists to cancel their reservation. For more details of the cancellation policy, please contact our office.